Payment Policy

Last updated: October 10, 2026

This policy explains online payment for purchases from The Pet & Equine Shop.

Payment Methods & Currency

Supported card methods include Visa, Mastercard, Maestro, American Express, JCB, Discover and Diners Club, subject to the methods offered for your order at checkout. The checkout display determines current availability. Prices are in USD; any conversion fees charged by your card issuer are outside our control.

Authorization & Processing

Payment details are processed through the checkout payment provider. Payment may be authorized or charged when you place an order according to the provider’s checkout flow. You must be authorized to use the card. Check the cardholder name, billing address, expiry and other required information. Do not send complete card numbers, security codes, account passwords or verification codes to customer support.

Declined Payments & Verification

A decline can result from incorrect details, insufficient funds, issuer restrictions or verification requirements. Contact the issuer or use another checkout method. Some orders may be reviewed for security before fulfillment. A pending authorization may temporarily appear alongside a completed payment; the bank controls when unused authorizations expire. Contact us with the order number if you suspect duplicate completed charges.

Order Total, Taxes & Confirmation

The product price, applicable tax and final payable total are shown before purchase. Standard U.S. shipping is free with no minimum purchase; see our Shipping Policy. An order confirmation acknowledges receipt and remains subject to authorization, stock and reasonable fraud checks. If an obvious price error affects an order, we contact you before proceeding at a corrected price or cancel and refund collected payment.

Refunds & Cancelled Orders

Approved refunds are returned to the original payment method within 7 business days after inspection and approval. Business days are Monday–Saturday. Bank posting can take additional time. If we cancel an unfulfilled order after payment has been collected, we refund the applicable collected amount and notify you. See our Return & Refund Policy for return eligibility, exchange terms and shipping responsibilities.

Payment Questions

For a payment question, email support@thepetequineshop.shop with your order number, order email, transaction date and amount. Share only the minimum details needed to identify the order.

Contact & Business Hours

Business name: The Pet & Equine Shop
Website: thepetequineshop.shop
Email: support@thepetequineshop.shop
Phone: +1 717-445-5323
Address: 1937 Main St, Narvon, PA 17555, United States

Monday: 8:00 AM–7:00 PM
Tuesday: 8:00 AM–5:00 PM
Wednesday: 8:00 AM–4:30 PM
Thursday: 8:00 AM–5:00 PM
Friday: 8:00 AM–7:00 PM
Saturday: 8:00 AM–3:00 PM
Sunday: Closed

Time zone: Eastern Standard Time — New York, United States