Shipping policy

At The Pet & Equine Shop, we are committed to providing a reliable, convenient, and transparent shipping experience for our customers. Whether you are purchasing pet essentials, grooming supplies, or other animal-care products, we aim to ensure that every order is carefully processed, securely packaged, and delivered within our estimated shipping timeframe.

This Shipping Policy explains our shipping destinations, shipping costs, order processing times, delivery estimates, shipping carriers, order tracking, cancellations, and procedures for handling delivery-related concerns.

Shipping Destinations

We currently offer shipping within the United States only.

We do not provide international shipping at this time.

Customers must provide a valid and complete U.S. shipping address during checkout. Delivery availability may vary for certain remote locations or addresses that cannot be serviced by our shipping carriers.

Free Standard Shipping

We offer FREE Standard Shipping on all orders within our supported U.S. delivery areas, with no minimum purchase requirement.

  • Shipping Cost: $0.00

  • Shipping Method: Standard Shipping

  • Minimum Purchase Requirement: None

  • Shipping Destination: United States Only

There are no additional standard shipping fees for eligible orders. Any applicable sales taxes will be displayed during checkout before payment is completed.

Order Processing and Delivery Times

We make every effort to process orders promptly and deliver products within our estimated timeframe.

Shipping Stage Estimated Time
Order Processing 1–3 Business Days
Shipping Transit 4–7 Business Days
Total Estimated Delivery 5–10 Business Days

Order Processing — 1–3 Business Days

After an order is successfully placed and payment is confirmed, our team begins preparing it for shipment.

This process may include verifying order details, checking product availability, inspecting items, packaging products securely, and preparing shipping documentation.

Orders are generally processed within 1–3 business days, excluding Sundays.

Shipping Transit — 4–7 Business Days

Once your order has been dispatched and accepted by the shipping carrier, estimated transit time is 4–7 business days.

Delivery times may vary depending on the destination, carrier operations, weather conditions, and other transportation circumstances.

Total Estimated Delivery — 5–10 Business Days

The total estimated delivery timeframe is 5–10 business days, including order processing and shipping transit.

Please note that delivery estimates are not guaranteed arrival dates. Unexpected carrier delays or circumstances beyond our control may occasionally affect delivery schedules.

Business Days and Order Cutoff Time

Our order processing business days are Monday through Saturday

Daily Order Cutoff Time: 5:00 PM Eastern Standard Time (EST) (New York).

  • Orders placed before 5:00 PM Eastern Standard Time (EST) on a processing business day are eligible to begin processing that day.

  • Orders placed after 5:00 PM Eastern Standard Time (EST) will generally begin processing on the next available business day.

  • Orders placed on Sunday will generally begin processing on the next available business day.

Orders received before the cutoff are not guaranteed to ship on the same day. The standard processing timeframe of 1–3 business days still applies.

All cutoff times are stated in Eastern Standard Time (EST) – New York, United States.

Shipping Carriers

To provide dependable delivery services, The Pet & Equine Shop works with established shipping carriers, including:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

The shipping carrier selected for an order may depend on the package dimensions, weight, delivery destination, and available shipping services.

We choose an appropriate carrier and shipping method to help ensure efficient delivery.

Customers may not be able to select a specific shipping carrier unless that option is available during checkout.

Order Confirmation

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

The confirmation typically includes:

  • Order number and purchase date

  • Purchased products and quantities

  • Order total and payment confirmation

  • Billing and shipping information

  • Relevant order details

Please review your confirmation email carefully.

If you notice incorrect product details, quantities, or shipping information, contact us promptly at support@thepetequineshop.shop.

Receiving an order confirmation does not mean that your order has already been dispatched.

Order Tracking Information

We understand the importance of keeping customers informed about their shipments.

Once your order has been dispatched, we will provide shipping confirmation and tracking information through the email address associated with your order.

Tracking information is generally provided within 48 hours after shipment.

Your shipping confirmation may include the shipping carrier, tracking number, and instructions for checking the delivery status.

Please allow up to 48 hours after shipment for tracking updates to become visible in the carrier's system.

Occasionally, the first tracking update may be delayed due to carrier scanning procedures or system processing.

If your tracking information has not appeared within 48 hours after shipment, please contact support@thepetequineshop.shop for assistance.

Order Cancellation and Modifications

We understand that customers may occasionally need to cancel an order or update their order information.

If you wish to cancel an order, please contact us as soon as possible after placing it, preferably before the order has been prepared for dispatch.

Cancellation requests can generally be accommodated before the package has been shipped or handed over to the delivery carrier.

If your order has not yet been dispatched, we will make reasonable efforts to cancel it and arrange a refund of any payment already collected.

Once an order has been dispatched or handed over to the shipping carrier, cancellation is no longer guaranteed.

If your package has already entered the shipping or delivery process, you may need to wait until it arrives and request a return under our Return & Refund Policy.

Although original standard shipping is free, customers requesting cancellation after dispatch may be responsible for applicable return shipping costs.

If an item is damaged, defective, or incorrect due to our error, we will cover the applicable return shipping costs.

Requests to change a delivery address, product selection, or order details should also be submitted as quickly as possible.

We cannot guarantee order modifications after shipment.

Cancellation Contact: support@thepetequineshop.shop

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate delivery information at checkout.

Please verify the following information before placing an order:

  • Full recipient name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City, state, and ZIP code

  • Valid contact information

If an incorrect or incomplete address results in an unsuccessful delivery, returned package, or additional carrier charges, our support team will contact you to discuss available options.

Additional shipping expenses caused by customer-provided address errors may be the customer's responsibility.

If you discover an address error after placing an order, please contact us immediately so we can attempt to correct it before dispatch.

Shipping Delays

While we aim to deliver orders within our estimated timeframe, occasional delays may occur.

Possible reasons include:

  • Severe weather or natural disasters

  • Carrier transportation disruptions

  • High carrier shipping volumes

  • Incorrect or incomplete delivery addresses

  • Unexpected logistical issues

  • Delivery restrictions or operational interruptions

If your shipment experiences an unexpected delay, please review the latest carrier tracking updates.

You may also contact our customer support team for assistance.

We will make reasonable efforts to investigate delivery issues and coordinate with the shipping carrier when necessary.

Damaged or Defective Items

We take care to package our products securely to reduce the risk of damage during transportation.

However, if your package arrives damaged or an item is defective, please contact us as soon as possible after receiving your order.

To help us review the issue, please provide:

  • Your order number

  • A description of the damage or defect

  • Clear photographs of the affected product

  • Photographs of the outer packaging, if available

  • Any other relevant delivery information

Please retain the product and original packaging until our team has reviewed your request.

After evaluating the issue, we will work with you to arrange an appropriate resolution, which may include a replacement or refund under our Return & Refund Policy.

Customers are not responsible for return shipping costs when products arrive damaged, defective, or incorrect due to our error.

Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, we recommend checking:

  • Your mailbox, porch, or designated delivery area

  • Other household members who may have accepted the package

  • Building reception or package collection areas

  • Nearby locations where the carrier may have placed the package

If you are still unable to locate your shipment, please contact our customer support team.

We will help review the tracking details and, where appropriate, initiate an investigation with USPS or UPS.

If a package is confirmed lost during transit, we will assess the circumstances and arrange an appropriate resolution, such as a replacement or refund.

Undeliverable or Returned Packages

A shipment may occasionally be returned to us if the carrier is unable to complete delivery.

This may happen because of:

  • Incorrect or incomplete delivery information

  • Multiple unsuccessful delivery attempts

  • Refusal of delivery

  • Unclaimed packages

  • Carrier delivery restrictions

If a package is returned to us, we will review the circumstances and contact you regarding the available options.

If the delivery failure resulted from incorrect information provided by the customer or a refused delivery, additional shipping charges may apply if reshipment is requested.

If the problem resulted from our error, we will work toward a suitable resolution without charging the customer for our mistake.

Multiple Packages and Separate Shipments

Some orders may require separate packages because of differences in product size, weight, or packaging requirements.

For example, certain pet supplies and equine accessories may need to be packaged separately to help protect them during transportation.

When an order is shipped in multiple packages, the packages may arrive on different dates.

Separate tracking information will be provided when available.

There are no additional standard shipping charges for separate shipments within our supported U.S. delivery areas.

Returns and Refunds

If you are not satisfied with your purchase or need to return an item, please refer to our Return & Refund Policy for detailed information about return eligibility, return procedures, shipping responsibilities, and refund processing.

Customers should contact our support team before sending any product back.

Please do not return products without receiving the necessary return instructions.

For return-related questions, contact support@thepetequineshop.shop.

Contact & Business Hours

If you have questions about shipping, tracking, delivery delays, order cancellations, or damaged packages, our customer support team is available to assist you.

Business Name: The Pet & Equine Shop

Website: thepetequineshop.shop

Email: support@thepetequineshop.shop

Phone: +1 717-445-5323

Business Address: 1937 Main St, Narvon, PA 17555, United States

Business Hours

Day Hours
Monday 8:00 AM – 7:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 4:30 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 7:00 PM
Saturday 8:00 AM – 3:00 PM
Sunday Closed

Time Zone: Eastern Standard Time (EST) (New York, United States)

Order Cutoff Time: 5:00 PM Eastern Standard Time (EST), Monday–Saturday.

Please note that our order cutoff time is separate from our customer service business hours. Orders submitted after the cutoff will generally begin processing on the next available business day.

When contacting us about an existing order, please include your order number and a brief description of your concern so we can assist you efficiently.

Thank you for choosing The Pet & Equine Shop. We appreciate your trust and look forward to providing a dependable shopping and delivery experience.