Legal notice

Welcome to The Pet & Equine Shop. This Legal Notice provides important information about the ownership, operation, and legal conditions of our website, thepetequineshop.shop.

We are committed to maintaining a transparent, trustworthy, and responsible online shopping experience for customers purchasing pet beds, pet toys, and pet travel accessories within the United States.

This notice should be read together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Business Information

Business Name: The Pet & Equine Shop

Website: https://thepetequineshop.shop

Business Address: 1937 Main St, Narvon, PA 17555, United States

Email: support@thepetequineshop.shop

Phone: +1 717-445-5323

Business Location: Pennsylvania, United States

Time Zone: Eastern Standard Time (EST) – New York, United States

For questions regarding our website, products, purchases, or business operations, customers may contact us using the information above.

Website Ownership and Operation

The website thepetequineshop.shop is operated under the business name The Pet & Equine Shop.

Our online store focuses on selling pet products, including:

Pet beds and resting accessories
Pet toys and interactive play products
Pet travel accessories and related essentials

We currently offer online sales and shipping within the United States only.

Our website is powered by Shopify, which provides the e-commerce platform and supporting technology used to operate our online store.

The Pet & Equine Shop is responsible for the products offered through our website, customer service, order fulfillment arrangements, and published store policies.

Website Purpose

Our website is intended to provide customers with information about our products and allow them to purchase eligible pet supplies online.

Visitors may use our website to:

Browse available pet products.
Review product descriptions, specifications, and pricing.
Place orders through our online checkout.
Review shipping and delivery information.
Access return, exchange, and refund instructions.
Contact our customer support team.

Customers are expected to use the website lawfully and provide accurate information when placing orders.

Product Information and Accuracy

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, prices, and available variations are accurate.

However, minor differences in appearance or color may occur because of lighting, photography, manufacturing variations, or individual screen settings.

Customers should review the product description and available specifications before making a purchase.

Pet owners are responsible for choosing products appropriate for their pets' size, behavior, and individual needs.

Pet toys should be used with appropriate supervision, and damaged products should no longer be used.

If a product arrives damaged, defective, or materially different from its description, customers may contact us for assistance under our Return & Refund Policy.

Nothing in this notice limits customers' rights under applicable consumer protection laws.

Prices and Payment Information

All product prices displayed on our website are stated in United States Dollars (USD) unless otherwise indicated.

Applicable taxes and the final order total are displayed during checkout before payment is completed.

Payments are processed using the payment methods and payment service providers available through our checkout.

Our online store uses Shopify's e-commerce infrastructure to support order processing and checkout operations.

Customers should review all order information before confirming a purchase.

For additional information, please refer to our Payment Policy.

Shipping and Delivery Information

The Pet & Equine Shop currently ships within the United States only.

We offer free standard shipping on eligible U.S. orders without a minimum purchase requirement.

Our estimated delivery schedule is:

Shipping Stage	Estimated Time
Order Processing	1–3 Business Days
Shipping Transit	4–7 Business Days
Total Estimated Delivery	5–10 Business Days

Business Days: Monday–Saturday

Order Cutoff Time: 5:00 PM Eastern Standard Time (EST), Monday–Saturday

We use established shipping carriers, including USPS and UPS.

Tracking information is generally provided within 48 hours after shipment.

Delivery timeframes are estimates and may vary because of carrier operations or circumstances beyond our reasonable control.

For complete details, please review our Shipping Policy.

Returns, Exchanges, and Refunds

We offer a 30-day return window for eligible products, calculated from the date of delivery.

Returns are handled by mail.

After a return request is approved, customers receive return instructions and applicable return label information.

Return labels can be downloaded and printed.

Return Shipping Responsibilities:

The Pet & Equine Shop pays return shipping costs for verified damaged, defective, or incorrect products caused by our error.
Customers pay applicable return shipping costs for change-of-mind returns.

We do not charge restocking fees for eligible returns.

Exchanges are accepted for eligible products within the 30-day return period, subject to availability and applicable return conditions.

Approved refunds are processed within 7 business days after the returned product has been received and inspected.

For complete eligibility requirements and procedures, please review our Return & Refund Policy.

Intellectual Property Rights

Unless otherwise stated, original content displayed on our website, including written descriptions, website graphics, logos, design elements, and other materials, is owned by The Pet & Equine Shop or used with permission from the relevant rights holders.

Product names, manufacturer trademarks, and third-party content remain the property of their respective owners.

Visitors may browse and use website content for personal, non-commercial shopping purposes.

Unauthorized copying, reproduction, modification, distribution, or commercial use of protected website materials is prohibited unless permission has been obtained from the appropriate rights holder.

Acceptable Website Use

Visitors agree not to use our website for unlawful, fraudulent, or harmful activities.

Prohibited activities include:

Attempting unauthorized access to website systems or customer accounts.
Submitting fraudulent orders or payment information.
Distributing malicious software or harmful code.
Interfering with website functionality or security.
Misusing website content or intellectual property.
Violating applicable laws or the rights of others.

We may take reasonable measures to protect our website, customers, and business operations against misuse.

Privacy and Personal Data

We respect customer privacy and handle personal information in accordance with our published Privacy Policy.

When customers visit our website, place orders, or contact our support team, we may collect information necessary to process transactions and provide services.

This may include names, contact details, billing and shipping addresses, order information, and customer service communications.

Our website may use cookies and similar technologies for essential functionality, security, analytics, and advertising where enabled.

Personal information may be shared with relevant service providers, including Shopify, payment processors, and shipping carriers, when necessary to fulfill orders or provide services.

For additional information about data collection, usage, retention, and customer rights, please review our Privacy Policy.

Third-Party Services and External Links

Our website may include links to external websites or use services operated by third parties.

These may include:

Shopify
Payment service providers
USPS and UPS
Analytics and advertising services
Other authorized website technology providers

Third-party websites and services may operate under their own terms, privacy policies, and security practices.

We do not control the content or operation of external websites that are not managed by us.

Customers are encouraged to review the applicable terms and privacy policies of third-party services.

Website Availability and Technical Information

We make reasonable efforts to keep our website accessible, functional, and secure.

However, temporary interruptions may occur because of maintenance, technical issues, internet connectivity problems, or service provider disruptions.

We cannot guarantee uninterrupted access to every website feature.

If a technical issue affects an order, payment, or customer account, please contact our support team.

We will make reasonable efforts to investigate and resolve issues within our control.

Limitation of Liability

To the extent permitted by applicable law, The Pet & Equine Shop is not responsible for losses resulting from unlawful website misuse, inaccurate information provided by customers, or circumstances beyond our reasonable control.

Customers are responsible for following product instructions and selecting items appropriate for their pets.

However, nothing in this Legal Notice excludes or limits liability that cannot legally be excluded, including applicable responsibilities relating to defective products, inaccurate product descriptions, or statutory consumer rights.

Our published shipping, return, exchange, and refund commitments remain applicable.

Consumer Rights

We are committed to providing customers with accurate product information, transparent pricing, clear delivery estimates, and accessible customer support.

Customers may contact us regarding:

Order confirmations and payments
Shipping and delivery concerns
Damaged, defective, or incorrect products
Returns and exchanges
Refund requests
Privacy-related inquiries

Nothing in this Legal Notice is intended to waive or restrict rights provided under applicable consumer protection laws.

Governing Law

This Legal Notice is governed by applicable laws of the United States and the Commonwealth of Pennsylvania, subject to any mandatory consumer protection requirements that apply.

Any legal dispute arising from the use of our website or the purchase of products will be addressed in accordance with applicable law.

Customers are encouraged to contact our support team first so that we can review and attempt to resolve concerns.

Changes to This Legal Notice

We may update this Legal Notice periodically to reflect changes in our website, business operations, policies, or applicable legal requirements.

When updates are made, the "Last Updated" date at the top of this page will be revised.

We encourage visitors to review this notice periodically.

Related Store Policies

For more information about shopping with The Pet & Equine Shop, please review the following pages:

Contact & Business Hours

For legal inquiries, customer service requests, order-related questions, or information about our website, please contact us.